Shipping policy
SHIPPING POLICY
Processing & Delivery Times
Orders are typically processed within 1-3 business days. Delivery times vary by location:
- South Africa: 5-15 business days
- International orders: 7-21 business days depending on destination and shipping method
Please note that delivery times are estimates and may be affected by customs clearance, holidays, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. We offer the following options:
- Standard Shipping
- Express Shipping (where available)
International Shipping
We ship to select international destinations. International customers should note:
- Duties and taxes are calculated at checkout where applicable
- You will not be charged additional fees upon delivery when duties are pre-paid at checkout
- Tracking information is provided for all international shipments
- Customs clearance may cause delays beyond our estimated delivery times
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.
Shipping Address
Please ensure your shipping address is accurate and complete. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at Otechstore23@gmail.com within 48 hours of delivery (or expected delivery date for lost packages) so we can assist you.
Contact Us
For shipping questions or concerns, please contact us at Otechstore23@gmail.com